If your personal shopper hasn’t begun your order, you can update your order in the Order page. If your shopper has already started working on your order, you can Chat with them for assistance. 

Add a new item 

To add an item to your order—

  1. Make sure you’re in the correct Store page
  2. Find each item you want to add
  3. Tap the Shopping cart icon
  4. At the bottom of the cart window, click Add to Order in Progress
  5. Follow prompts for confirmation. 

Change quantity or remove an item

On the website—

  1. At the top left, click the 3 horizontal lines 
  2. Select Your Orders
  3. Select the order you want to update
  4. In the item list, select the item you want to adjust the quantity on
  5. On this item, click the number and adjust as you like

Update item replacement choices

On the website—

  1. At the top left, click the 3 horizontal lines 
  2. Click Your Orders
  3. Select the order you want to update
  4. Under the item you’d like to update, click Edit replacement option
  5. Choose your preferred replacement option

Approving order changes 

You can select other options for replacements, or choose a refund for the item instead. 

To see items your shopper has already located—

  1. Click the current order card at the bottom of the screen OR
  2. Click Account
  3. Click Your orders
  4. Select your current order
  5. Click See Shopped Items
  6. If you approve the change, click Approve 
  7. If you prefer another option, click Other options…
  8. Don’t see the option you prefer? Just click Chat at the top of the screen to talk to your shopper.
  9. When shopping is complete, you can click See Shopped items again to view all the completed changes and items in your order.

Note: Your order may be stored at the appropriate temperature for each item until delivery. Instacart will let you know in your order screen if that happens.